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Read the reviews in the ‘User reviews’ part of this page to learn more. We did not find SpinMills Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at. The RNG in slots is tested quarterly by specialized organizations, fully confirming the fairness and transparency of gambling on the platform. After transaction confirmation, deposits are credited to your gaming balance instantly.

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Thats was 36 hours ago, and after a dozen times of logging in and out i still get the same error saying they were not able to verify my account and that I should contact support. When I contact support they say to email the kyc team, when I email them they do not respond. I want to withdraw my funds but I have not been able to speak to anyone that can help. All that needs to be done is my date of birth to be corrected on my account and no one seems to be able to do this, nor has any idea who would be able to. I have submitted all the requested documents including, bank statement for address verification, drivers licence and a likeness check.

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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. The player from Greece reported that his account at Hashlucky was closed without reason after he reached a high VIP level, despite having made multiple verified withdrawals. He sought compensation for the money he spent to achieve his VIP status. The issue was reviewed, and it was determined that the casino’s decision to close the account was within their rights, as it occurred when the account balance was zero. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SpinMills Casino.

💸 Symbols & Payouts

Despite having completed the KYC process and being informed that verification was complete, he continued to encounter issues and received contradictory responses from customer support. He was unable to withdraw his funds because his date of birth needed to be corrected. The issue remained unresolved as the player did not respond to inquiries from the Complaints Team, which led to the closure of the complaint. SpinMills Casino is a small to medium-sized online casino based on our estimates or collected information. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn’t have any complaints whatsoever).

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Bonuses

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It was determined that the player had not reached the maximum win threshold during the wagering process, which led to the rejection of the complaint. The player from Italy had completed the verification procedure and requested a withdrawal of 500€. However, he was informed that a financial check was needed, leading to a two-week delay in processing his request. After further communication regarding the withdrawal limits and delays, the issue was resolved when he received his payment. Consequently, the complaint was marked as ‘resolved’ by the Complaints Team.

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